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Terms of Service

  • DISCLAIMER – PLEASE READ

The 3-Day and 30-Day Drink Less Programme is not a health service, nor a substitute for medical advice. We do not diagnose or treat alcoholism or any disease - instead we use the NICE approved AUDIT tool on our Drink Checker website to measure risk. . If you have any concerns regarding your health you should discuss them directly with your GP or a doctor.

The information and opinions expressed by us in the course of providing our service are based on our best judgment and knowledge. Ultimately, of course, the service is provided for your information only, as one of many information points you will use in determining a course of action that is appropriate for you. No action or inaction should be taken based solely on the contents of this information. We are confident in the soundness of our information and judgment, but we cannot guarantee that application of it in your particular circumstances will achieve your desired outcome. Whilst we can provide you with the knowledge, tools and skills which in our experience can help people achieve their goals in relation to their drinking, we cannot guarantee that you will achieve those goals.

  • About us

We are Alcohol Health Network CIC, a company registered in England and Wales under company number: 08090638. Our registered office is at: 465a, First Floor Hornsey Road, London, N19 4DR. Our VAT number is 177 2916 76.

  • How to contact us

You can contact us by sending an email [email protected] or calling us on +44 (0) 20 3151 2420.

  • These terms
    • These terms apply to your use of our 3-Day and 30-Day Drink Less Programme.  Please read these terms carefully before you place your order, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
    • Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Alcohol Health Network CIC, and any reference to ‘you’ or ‘your’ is to the person placing an order on our
    • You must be at least 18 years old to register for our service.
    • We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
  • Orders
    • If we do not accept your order, for example because we are unable to take payment, the service is unavailable, or there has been a mistake regarding the pricing or description of the service, we will email you using the details you provided when you placed your We have the right to reject any order for any reason.
  • Availability

All orders are subject to availability. We cannot guarantee that any service will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing the service. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a refund of any advance payments made by you for any service that has not yet been provided.

  • Providing the service
    • Descriptions of our service is set out on our website
    • We will do all that we reasonably can to provide the service at the time(s) and date(s) or within the period agreed with you. If there might be a delay before we can start or restart the service, we will email you to let you know as soon as reasonably possible.
    • Our service is provided to you for your domestic and personal use only. You must not use our service for commercial or business purposes.
  • Price
    • The price for our service is set out on our website. It may change at any time. Except as set out in clause 8.2 below, such changes will not affect existing orders.
    • If there has been an error on the site regarding the pricing of any of our service and this affects your order, we will try to contact you using the contact details you provided when you placed your We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.
  • Consumer cancellation rights
    • You have 14 days from the date of your order confirmation email to change your mind and cancel your order.
    • We will start providing the service immediately on accepting your order. If you cancel your order within the 14 day cooling-off period, you will be required to pay for the services we provided up to the time that you told us that you want to cancel.
    • To cancel your order, please email us at [email protected] or call us on +44 (0) 20 3151 2420. To help us process your cancellation more quickly, please have your order number ready or include it in the email or cancellation form you send to us.
    • We will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. If the service has been provided during the cancellation period at your request, we will make deductions from any refund due to you as explained above. 
    • We will issue your refund to the same payment method you used when you placed your order.
  • OUR PROPRIETARY RIGHTS IN OUR MATERIALS.
    • We have taken a lot of time, resources and energy to make our service unique and high-quality. We own or licence the intellectual property rights in all of the material we make available to you as part of the service. The contents of our emails, the Drink Checker facility and the material we make available to you in the course of providing the service is referred to as “Material”. Except for the limited right to use it set out in this section, we reserve all our rights in the Material.
    • Whenever we provide you with access to Material, you will not own the rights to it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you accessing and using it for the purposes of your own personal well-being.
    • You are not entitled to share the Material with any other person. You must not adapt the Material for other uses. You must not use any part of the Material for commercial purposes.
  • Our liability to you
    • If we breach these terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
    • We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
    • Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
  • Your information

Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here [insert link], which explains what information we collect and hold about you, and how we collect, store, use and share such information.

  • No third party rights

No one other than us or you has any right to enforce any of these terms.

  • Complaints
    • If you are unhappy with us or the service we have provided to you, please contact us at [email protected].
  • Governing law and jurisdiction
    • If you are a consumer, the laws of England apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of the territory in which you Any disputes will be subject to the non-exclusive jurisdiction of the English courts. This means that you can choose whether to bring a claim in the courts of England or in the courts of the territory you live.
  • General terms
    • You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
    • If any provision of these terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
    • If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.